Embedded Files
Learning design that supports real work and mixed-ability learners.
These projects show how I design clear, structured training that improves performance.
eLearning
eLearning
Scenario-Based Modules for Impact
Scenario-Based Modules for Impact
Customer Service
Customer Service
Storyline 360 Branching
A high-pressure simulation where staff manage angry customers to lower support ticket escalations.
Critical Thinking
Critical Thinking
Rise 360 Modular Course
Transforming abstract management theory into a 3-step decision framework for new leaders.
Memory Vault
Memory Vault
iSpring Max Scenario
A gamified tool helping teams identify and document critical IP before senior experts retire.
Performance Support & Microlearning
Performance Support & Microlearning
Rapid, Targeted Skill-Building
Clinical Job Aid
Canva / PDF Guide
A visual cheat-sheet reducing data entry errors during patient intake interviews.
Healthcare Comms
Mobile-First Microlearning
10-minute refresher on clear communication to improve patient satisfaction scores.
Need Custom Training?
Freelance Services
I turn your messy source content into polished, effective training. Let's build something
Calm Under Pressure
We Are Learning Interactive Story
A scenario-based training experience where learners practice de-escalating angry customers in real time, using empathy, composure, and decision-making under pressure to resolve conflict and rebuild trust.
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