Verbal Communication Skills for Healthcare 

Title: Working in Health Care. Verbal Communication Skills
Type: Microlearning module (Rumie Byte, mobile first)
Duration: About 10 minutes (self-paced)
Target Audience: Healthcare workers, nursing staff, and medical support teams

Role: Content developer, microlearning designer, instructional writer, scenario designer
Tools Used: Rumie Byte platform, Adobe Firefly for visuals, research sources such as AHRQ and Chubb Risk Management

Skills Applied:
• Content development and microlearning design
• Instructional writing with plain language
• Scenario design for communication skills
• Mobile-first and accessibility-aware layout

Focus:
• Turn research-based communication practices into short, practical tips
• Help healthcare workers speak clearly and empathetically in high-pressure settings
• Support learning on mobile devices for staff with limited time

The Design Process

• Identified gaps. Healthcare staff struggled with clear, empathetic verbal communication in busy, high-pressure environments. This reduced patient trust and led to errors and weak information exchange.

• Conducted needs analysis. Reviewed communication best practices from AHRQ, Phoenix University, and Chubb Risk Management. Selected skills that matter most for patient satisfaction and team efficiency, such as active listening, empathy, and clear phrasing.

• Mapped content. Chose the most actionable strategies and structured them for a microlearning format that fits short work breaks. 

• Increased awareness of best practices for verbal communication.

• Greater confidence applying techniques in real-world patient interactions.

• Extended global reach through Rumie’s open platform, ensuring accessibility for healthcare workers in diverse contexts.

Reflection opportunities were built into the byte by prompting learners to compare poor vs. strong communication examples and reflect on which approaches they currently use.

• Less is more. In microlearning, clarity and brevity matter more than detail. Short, focused tips still carry the research message.

• Scenarios drive relevance. Realistic examples help busy healthcare staff connect new habits to their own work.

• Global accessibility is critical. Designing mobile-first meant the content reached workers regardless of location or device.