Verbal Communication Skills for Healthcare 

Title: Working in Health Care. Verbal Communication Skills

Project Type: Volunteer project for Rumie, a nonprofit learning platform.
Type: Microlearning module (Rumie Byte, mobile first)
Duration: About 10 minutes (self-paced)
Target Audience: Healthcare workers, nursing staff, and medical support teams

Role: Content developer, microlearning designer, instructional writer, scenario designer
Tools Used: Rumie Byte platform, Adobe Firefly for visuals, research sources such as AHRQ and Chubb Risk Management

Skills Applied:
• Content development and microlearning design
• Instructional writing with plain language
• Scenario design for communication skills
• Mobile-first and accessibility-aware layout

Focus:
• Turn research-based communication practices into short, practical tips
• Help healthcare workers speak clearly and empathetically in high-pressure settings
• Support learning on mobile devices for staff with limited time

The Design Process

• Learning need. In busy, high-pressure care settings, communication can be rushed or unclear. This volunteer microlearning sample was designed to help learners practise concise, respectful verbal communication with patients and colleagues through short scenarios. It is a learning-design sample, not evidence of measured workplace outcomes.

• Increased awareness of best practices for verbal communication.

• Greater confidence applying techniques in real-world patient interactions.

• Extended global reach through Rumie’s open platform, ensuring accessibility for healthcare workers in diverse contexts.

Reflection opportunities were built into the byte by prompting learners to compare poor vs. strong communication examples and reflect on which approaches they currently use.

• I used a focused microlearning format to make one communication skill manageable in a short learning moment. Short scenarios show how a response can affect patient and colleague interactions, while reflection prompts encourage learners to consider how they would respond in practice. The design prioritizes clarity, relevance, and application rather than trying to cover all communication skills at once.